Frequently Asked Questions
Everything you need to know about shopping with Medisave.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Medisave is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable bamboo fibers.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we can make changes within the first hour of placement. Please contact our support team immediately via live chat for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options through Klarna and Afterpay.