Returns & Exchanges
At Medisave, we want you to be completely satisfied with your purchase. If your fashion items don't fit or meet your expectations, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Log into your Medisave account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Prepare Your Package
Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided in your email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized courier drop-off point and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing